Terms and Conditions
Last Updated: 25 November 2025
Welcome to Fivemies (“we,” “our,” “us”). By accessing or using our website (www.fivemies.com) (“Site”), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.
If you do not agree with these Terms, you should not access or use our Site or purchase our products.
Fivemies is owned and operated by Fivenex.
1. Use of Website
You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website. You must not use this website to transmit any harmful or offensive content.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe a customer’s conduct violates applicable law or is harmful to our business.
2. Products and Descriptions
We strive to display product information, images, and specifications as accurately as possible. However, slight variations in color, packaging, or design may occur.
All products listed are subject to availability. We reserve the right to discontinue any item at any time without prior notice.
3. Pricing and Payment
All prices displayed on our website are in Indian Rupees (INR) and include all applicable taxes (GST).
We reserve the right to change prices or promotional offers without prior notice. Payment can be made through the available secure payment options listed at checkout. Orders are processed only after successful payment confirmation.
4. Shipping and Delivery
We are pleased to offer Free Shipping on all orders — no hidden fees or additional charges.
We aim to dispatch orders promptly and deliver them safely to your address. Our standard delivery timeframe for all orders is between 5 to 7 days from the date of purchase, and may vary based on your location and courier partner availability.
Once your order is shipped, you will receive tracking details via email or Whatsapp. While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances beyond our control (such as courier delays, weather, or regional restrictions).
5. Returns and Refunds
We want you to be happy with your purchase. If you receive a damaged, defective, or incorrect product, please contact us within 5 days of delivery for assistance.
To be eligible for a return:
- The product must be unused and in its original packaging.
- Proof of purchase (invoice/order number) must be provided.
Certain products — especially kids’ toys or hygiene-sensitive items — may not be eligible for return once opened, unless defective.
Refunds (if applicable) will be processed to the original payment method within 5–7 business days after inspection and approval of the returned product.
6. Cancellation Policy
You can cancel your order before it has been shipped. Once an order is dispatched, cancellations will not be accepted.
In case of any issues or accidental orders, please contact our support team at support@fivemies.com or Whatsapp as soon as possible.
7. Safety Disclaimer for Kids’ Products
All our toys and games are sourced from trusted suppliers and are intended for safe use. However:
- Please read age recommendations and safety instructions before use.
- Adult supervision is advised, especially for products with small parts.
- Fivemies is not liable for misuse or failure to follow safety guidelines provided with the product.
8. Limitation of Liability
While we take utmost care to ensure accuracy and quality, Fivemies will not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our products or website.
Your sole remedy for dissatisfaction with our products or services is to discontinue their use or seek a refund in accordance with our Return Policy.
9. Intellectual Property
All content on this website — including text, graphics, images, and logos — is the property of Fivemies or its licensors and protected under applicable copyright and trademark laws.
You may not reproduce, distribute, or modify any part of our website without written permission.
10. Privacy and Data Protection
Your privacy matters to us. We collect and use your personal data only as described in our Privacy Policy (https://fivemies.com/privacy-policy).
By using our website, you consent to our data practices as detailed there.
11. Changes to These Terms
Fivemies reserves the right to modify or update these Terms at any time. Any changes will be effective upon posting on this page, and the “Last Updated” date will reflect the revision.
We encourage you to review this page periodically to stay informed about our terms.
12. Contact Us
If you have any questions, concerns, or feedback regarding these Terms or your purchase, please contact us:
Email: support@fivemies.com
Website: www.fivemies.com
Business Name: Fivenex (Owner of Fivemies)