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Return and Refund Policy

We strive to ensure your satisfaction with every purchase from us. If for any reason you are not completely satisfied with your purchase, we offer a returns and replacement policy subject to the following terms and conditions:

  • Return Window: You may initiate a return or replacement request within 2 days from the date of delivery of the product.
  • Return Authorization Process: To initiate a return or replacement request, you must provide the original unboxing video of the product. This video will be used to verify the condition of the product at the time of delivery. Please ensure that the product is returned in its original packaging with all accessories and documentation included.
  • Product Inspection: All returned products will undergo a thorough inspection to ensure they meet our return and replacement criteria. We reserve the right to reject any return request if the product is found to be damaged, used, or missing any components.
  • Refund Process: Upon successful inspection and approval of the returned product, we will process your refund. Please note that the refund amount may be subject to deductions for any applicable shipping charges incurred for the original order, which will not be refunded.
  • Replacement: In case you opt for a replacement instead of a refund, we will endeavor to provide you with a replacement product of equal or comparable value, subject to availability.
  • Return Shipping: You will be responsible for the cost of shipping the returned product to us unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure the safe return of the product.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately. We will arrange for the return of the product and provide you with a replacement or refund as per your preference.
  • Exclusions: Certain products may be exempt from our returns and replacement policy due to hygiene reasons or other limitations. Please refer to the product description or contact us for more information.
  • Contact Us: If you have any questions or concerns regarding our returns and replacement policy, please feel free to contact our customer service team for assistance